General Terms and Conditions

Skieasy (also herein referred to as the "Company" or "we") will endeavour to provide a service to you with reasonable care and skill. Your safety and enjoyment are our prime concern. We want to ensure that you achieve your objectives and have as much fun as possible in a safe environment.

In the absence of negligence or fraudulent misrepresentation, neither Skieasy nor its employees or agents shall be responsible for the death, personal injury or illness of any guest whilst on Skieasy premises. Neither Skieasy nor its employees or agents shall be responsible for any loss, theft or damage to valuables or any personal property that belongs to any guest whilst on Skieasy property.

By making a booking at Skieasy, you have accepted our Terms and Conditions. Before skiing or snowboarding on a Skieasy slope, you or any person you have booked on behalf of must sign our Disclaimer Form, the purpose of which is to ensure that you acknowledge the risks inherent in the sport of skiing or snowboarding.

We will not accept anti-social behaviour in our ski centres nor on our slopes. If any customer is abusive to any other customer or a member of our staff, Skieasy reserves the right to remove the offending person from our premises without any refund. We also reserve the right to refuse access to the ski slopes if any person is thought to be under the influence of alcohol or any banned substance.

It is not the responsibility of Skieasy to know whether or not a customer is medically fit and able to ski or snowboard. It is the responsibility of the customer to confirm that he/she is so fit and able. If in doubt, the customer must discuss his/her condition with a member of the Skieasy staff. In the absence of negligence or fraudulent misrepresentation by Skieasy or its staff, the Company nor its employees shall be responsible for the death, personal injury or illness of any customer while on Skieasy premises or as a result of partaking in a Skieasy Session.

Skieasy undertakes that in the event of photographs or video footage being taken of a session, it will only use these images, for example for marketing purposes, with the prior and express permission of the person shown.

Definitions Booking

Session

Time slot

Voucher

The scheduling of a Skieasy slope session.

A Skieasy session is the overall period of your booking, normally up to 30 minutes, excluding the time before and after your Session has run its course

The length of time within any one Session that a customer will be on the slope. Note: during a customer's slope time, he/she may not be skiing or snowboarding for the entirety of that time. For example, a skier or snowboarder may be taking instruction from the instructor; or a customer may have fallen over necessitating the slope to have been stopped.

A document, whether in hardcopy form or electronic, which entitles its owner or holder to a Skieasy Session.

Conduct of a Skieasy Session

The Skieasy ski - snowboard slopes provide for a maximum number of 2 skiers or 2 snowboarders at any one time. Skiers and snowboarders will normally not be allowed on the slope at the same time.

Prior to a Session, the Skieasy instructor will meet with each customer and make sure that he/she understands what the customer's objectives are for the upcoming Session.

Following a Session, the Skieasy instructor should summarise the progress made by the customer and agree what proficiency level that customer has reached. The instructor will also advise what additional steps could be taken by the customer to achieve his/her objectives.

Booking of ski - snowboard Sessions

All ski or snowboard Sessions must have been paid for in advance. You will not be allowed to ski or snowboard without having paid in full.

No person will be allowed to ski or snowboard without having agreed to the Company's Terms & Conditions and having signed a Disclaimer Form. All mandatory fields on the Disclaimer Form must have been completed. In the case of a skier or snowboarder under the age of 16 years, the Disclaimer Form must be signed by that person's parent, guardian or a person responsible for the time being of that child.

All prices include the use of skis or snowboard and boots. Customers may use their own boots but they are required to use the skis provided by Ski Easy.

Helmets must be worn by any child under the age of 13. For any person of older age, Ski Easy strongly recommends the wearing of a helmet but it is not mandatory. Persons aged 13 years or over who decide not to wear a helmet accept that any injury caused by the lack of a helmet being worn is entirely their own responsibility.

Advanced booking is strongly recommended to avoid disappointment.

Skieasy reserves the right to refuse admission to a Session if you are more than 15 minutes late. Please note that in this event no refunds or transfers will be allowed.

Please note that special offers may not be used in conjunction with any other special offer or discount.

Cancellations and refunds

Cancellation or amendment initiated by you:

Once a Session has been purchased, a refund will only be given in the case of injury, sickness or bereavement. A doctors note must be provided in the case of sickness or injury.

Skieasy will only agree to reschedule a Booking if notice of cancellation is received at least 48 hours in advance. In this event, Skieasy will immediately reschedule to another time suitable for the customer but within any restrictions placed on the initial booking due to special offers. Sessions cannot be held on account for use at another time.

In the event of a customer not showing up for a Session with no advance warning, his/her Session will be forfeited with absolutely no right of refund or reschedule.

For parties, corporate, school or group bookings of more than 4 people, a minimum of one week's notice is required to cancel or amend a Booking. After this time, no refunds/transfers will be permitted.

Cancellation or amendment by Ski Easy:

Skieasy reserves the right to cancel or change a customer's Booking due to circumstances beyond their control. Skieasy will never implement this condition without giving the customer at least one clear day's notice. In the event of a cancellation of the Booking, as opposed to a re-scheduling of it, Skieasy will refund the full value of the Slot to the Customer but will not accept any additional costs incurred.

If for any reason, Skieasy is unable to provide the service promised for reasons beyond its reasonable control, we will endeavour to re-arrange the Session. We will not, however, accept responsibility for any additional costs that may arise as a result of the situation being beyond our reasonable control.

Travelling and arriving at Skieasy

Please leave plenty of time for your journey to Ski Easy. We strongly recommend arriving at the reception desk at least 15 minutes prior to your Session start time to allow adequate time to collect your equipment and discuss your Session objectives with your instructor. During busy periods and holidays, you may need to allow more time.

If you are late for your Session start time, this may impact your Session duration and in particular the amount of Slope Time available to you. If you are not ready at the start of the Session, you may be refused admission.

Please check all traffic reports before your journey to Skieasy as we cannot be held responsible for late arrivals due to being delayed by traffic.

Clothing

During your Session, we advise you to wear a long sleeved lightweight top and loose fitting trousers. Some people like to wear gloves in case they fall on the carpet. In order for your feet to fit ski boots correctly, you are advised to wear long smooth lightweight socks. In cold winter months, you may wish to wear warm clothes.

Lost Property

For lost property enquiries please contact office@dukesmeadows.com If your item is found, items will be held for a maximum period of 14 days. After this time, if the item remains unclaimed, the item will be donated to charity. Skieasy accepts no responsibility for returning items to you, or for any items of lost property that remain unclaimed within this timeframe.

Slope Policies

If you have an existing medical condition, which you think may affect your safety while skiing or snowboarding, please seek proper medical advice before visiting Ski Easy.

When using the slope, please obey all signage.
Skieasy reserves the right to change the slope policies from time to time. Special Offers
The following terms and conditions apply to all Skieasy offers and promotions:

  • All offers are subject to availability.

  • Offers cannot be used in conjunction with any other offer or promotion.

  • Standard Skieasy terms and conditions also apply.

  • No cash alternative is offered.

  • Cash value of vouchers is £0.01.

  • Skieasy reserves the right to withdraw any offer at any time.

  • Only one special offer per guest per visit will be accepted.